Return Policy
This Return Policy applies to eligible products purchased through the Miaomiaoll website.
Miaomiaoll is owned and operated by Nanjing Xinyigou Technology Co., Ltd.
180-Day Free Return Policy
Eligible U.S. orders may be returned within 180 calendar days after delivery, subject to the eligibility requirements described below.
Eligible returns covered by our free-return program may be returned without return shipping charges to the customer.
Customers must contact us before sending any return.
Return Eligibility
Unless otherwise stated, returned products should generally:
- Be in an acceptable return condition
- Not have been intentionally damaged or misused
- Include original accessories and components where applicable
- Include original packaging where reasonably possible
- Meet any product-specific return conditions disclosed before purchase
Customized, personalized, hygiene-sensitive, or other products that cannot reasonably be returned due to their nature may be subject to special restrictions.
Where applicable, relevant restrictions will be disclosed before purchase or on the relevant product page.
How to Request a Return
Before sending an item back, contact:
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photos or videos where appropriate
Our customer support team will review your request and provide return authorization, the appropriate return address, and return instructions.
Return Address
Please do not send returns directly to our business registration address without authorization.
Our registered business address may be different from the warehouse used to process returns.
Once your return request has been approved, our customer support team will provide the appropriate return warehouse address.
Sending a return to an unauthorized address may delay processing.
Free Return Shipping
Eligible U.S. orders covered by our 180-day free-return program may qualify for free return shipping when returned according to the instructions provided by our customer support team.
Please contact us before arranging or paying for return shipping yourself.
Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Please provide your order number and supporting photos or videos where appropriate.
After reviewing the issue, we may provide an appropriate:
- Refund
- Replacement
- Reshipment
- Return
- Other reasonable solution
Customers will not be required to bear unreasonable additional costs resulting from an error attributable to us.
Change-of-Mind Returns
Eligible change-of-mind returns may be accepted within the 180-day return period, provided that the product meets the applicable return requirements.
If the return qualifies for our free-return program, return shipping will be handled according to the instructions provided by our customer support team.
Refund Method
Approved refunds are issued to the original payment method unless otherwise required by applicable law.
Refund Processing Time
After an approved returned item has been received and inspected, we normally process the applicable refund within 5–10 business days.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original Shipping Charges
If a return results from a damaged, defective, incorrect, or materially misdescribed product, we will handle relevant shipping charges appropriately.
For other eligible returns, treatment of the original outbound shipping charge may depend on the order circumstances, selected shipping service, and applicable law.
Order Cancellation
If your order has not yet entered the fulfillment or shipping process, please contact us as soon as possible:
Please include your order number.
We will make reasonable efforts to accommodate your cancellation request.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
After delivery, eligible products may still be returned according to this Return Policy.
We do not impose unreasonable cancellation or restocking fees on valid cancellation requests.
Refund Not Received
If we have confirmed that your refund has been processed but it has not appeared in your account, please contact your bank, card issuer, or payment provider.
If you still need assistance, contact:
Contact Information
Brand Name: Miaomiaoll
Legal Company Name: Nanjing Xinyigou Technology Co., Ltd.
Business Address: Room 1902, Building 01, No. 600 Zhujiang Road, Xuanwu District, Nanjing, China
Email: service@miaomiaoll.com
Phone: +86 25 8888 1902